Kay Jewelers in Brookfield, WI Open now

Reviews about Kay Jewelers

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  June 29, 2020, by Danielle Turriff
  I will never step foot in this store ever again. The lady that "attempted" to help me was quite the B**ch, if we're going to be straight forward. I went in to get my ring cleaned. She looked at it and then asked for my name to record it in the system. She said she couldn't find me. I watched her type my name in on her little ipad and 3 of me came up. One was my maiden name at my old address, and two of them was my current name at my current address. I even pointed out to her all three of them were me. Funny, but she tried telling me no and that she couldn't find me. Ummm ok... see my name. Then she asks for a phone number. I give it to her. She tells me no. She asks for other names. I give her my husbands. She tells me no. Other numbers, gave her my husbands, she tells me no. She does a search by my last name and going through every single person with my last name, a little hard to believe there's that many people with my last name. It's not very popular and my husband was a little puzzled by it too. So then I tell her earlier this year I had my ring checked at Mayfair. They went right in the system, found me, made record of it and done. No problems at all. Well she didn't like that very much and became even more unpleasant. We had a 5 year old and a 9 month old with us and we dealt with this for over 15 minutes. I told who my sales people were when I bought my ring, that it's a Leo, the wedding band was custom made and then she asked me how old it was. Barely two years old lady...just clean the thing. Then she got even more unpleasant when I asked for my ring back. She would not give me my ring back. Finally she walked away all pissed off, maybe dipped it in cleaner, dried it off and gave it back, and then didn't say much to me. She DID NOT even clean my ring after all of that. The machine never rang and she didn't use any brushes on it. I went home, looked at my ring, there was gunk all underneath my ring and stuck in the diamonds. It did not shine, and it was not clean. I bought cleaner and did it myself and it shined and was clean. Want to know who to stay away from if you do go there. Dark long hair, not very thin, and maybe 5'5". But seriously...just stay away. I'll never go back. Worst customer service ever!
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  June 25, 2020, by Michael Drees
  After purchasing an expensive ring I was told to have my wife come in to have it sized for free as they didn't have her size in stock. She was then asked to pay $50. Since I didn't have anything written - just the Sales Reps word - they refused to honor it! Nice! My wife left in tears.
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  November 19, 2019, by Ashley Ittner
  Not even giving it 1 star, but have to in order to post. Customer service is horrible. Insulted my husband, spent over an hr on the phone talking to customer service after our rings have been in to their jeweler 7 times since we purchased them not even a year ago. Honestly, my husbands ring off Amazon is better ($12) vs his band. Customer service offered me a $25 gift card to their store. What am I going to do with that? Spend more money at a store that has rude employees, low quality, and horrible service? No thanks! I will take my jewelry business elsewhere. Pretty bad when Amazons rings are better than yours and you have been around for over 100 years!