ADT Security Services, LLC. in Brookfield, WI Closed now

Reviews about ADT Security Services, LLC.

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  April 06, 2020, by Michelle Trapp
  Buyer Beware! @ADT is not the Peace of Mind security system you're expecting! During my due diligence phone inquiry, I was asked for a Credit Card to "hold" my appointment, I asked twice by both the CSR & his manager that it was to hold only, "similar to a hotel CC hold" said manager, I stated I wanted an estimate when the representative came out. Upon the onsite visit, the representative/technician thought he was there to do the install, I re-explained - this is an estimate only. After the walk through & then quote, the onsite tech attempted to sell us to buy that day. During conversation the $99 install fee came up, I stated that I was told it was for a hold only. I immediately looked at my CC statement & discovered I was charged $99 plus taxes! After a firm NO, he then called his manger to notify him of our status. On speaker phone, the manager attempted to sell us again, tiring of the babble, we cut the manager short, re-stating we were NOT buying that day. After finally ending the long winded phone call, the onsite tech then said we'd collectively call ADT headquarters & postpone this situation. Upon calling ADT, CSR reps said we needed to reschedule a date unless or we'd start over from scratch in the event we'd decide to go with ADT. Fair enough. We've compared apples to apples. We've decided to go with another system for a variety of reasons - price, coverage, unit options, customer service. So . . . I called ADT to cancel the appointment & request my refund of $99 plus taxes. I was transferred to a manager, I told the manager the same. The manager tried to sell me yet again, I stopped him quickly that I simply wanted to cancel, the manager response "Are you having a bad day?" WHAT?! Is that how a professional handles a situation?! In the end & 17 minutes on hold, he stated my CC would be refunded in 7-10 days. Funny, they can charge my CC the day of my inquiry but it will take this additional time to get a refund. Unethical & unprofessional service peroid. Moral of the story - don't use ADT & hire a local service, reliable & honest security system.